Terms & Conditions
Welcome to Nilvex. These Terms & Conditions outline the rules and regulations for the use of our website and the purchase of products from our store. By accessing this website and/or placing an order, you agree to be bound by these Terms.
1. Company Information
Store Name: Nilvex
Website: www.nilvex.com
Contact Page: Contact Us
2. Orders
- All orders are subject to availability and acceptance.
- We may refuse or cancel an order if we suspect fraud, unauthorized activity, or pricing/stock errors.
- After placing an order, you will receive an order confirmation email. This does not guarantee acceptance until the order is processed.
3. Pricing & Payment
- Prices are shown on the website and may change without prior notice.
- Payments must be made using the payment methods available at checkout.
- If a pricing error occurs, we reserve the right to cancel the order and refund any payments made.
4. Shipping & Delivery
Delivery times are estimates and may vary due to factors beyond our control (carrier delays, customs, peak seasons, etc.). For full details, please see our Shipping & Delivery Policy.
5. Returns & Refunds
Returns and refunds are handled according to our Refund & Returns Policy. Please read it carefully before purchasing.
6. Cancellations
- If you need to cancel an order, contact us as soon as possible.
- If the order has already been processed or shipped, cancellation may not be possible and you may need to follow the returns process.
7. Product Information
- We try to display product images and descriptions as accurately as possible.
- Colors and appearance may differ depending on device or screen settings.
- Minor variations in packaging or product design may occur between batches or suppliers.
8. Warranty & Defects
- If your item arrives damaged or defective, contact us promptly with photo or video evidence.
- We may offer a replacement, partial refund, or full refund depending on the situation.
9. Liability
To the maximum extent permitted by law, Nilvex shall not be liable for indirect, incidental, special, or consequential damages arising from your use of this website or products purchased. Nothing in these Terms limits liability where it cannot be excluded under applicable law.
10. Intellectual Property
All content on this site (including text, images, logos, and graphics) is owned by or licensed to Nilvex and may not be used without prior written permission.
11. Privacy
Your personal data is handled in accordance with our Privacy Policy.
12. Changes to These Terms
We may update these Terms & Conditions at any time. Changes take effect immediately once posted on this page.
13. Contact
If you have any questions about these Terms & Conditions, please contact us via our Contact Us page.
Last updated: 14 December 2025