Common queries answered
Frequently asked Questions
Orders are processed within 1–2 business days.
UK delivery usually takes 3–6 business days, depending on your location and courier service.
You can return unused items within 14 days of delivery.
Products must be in original condition and packaging.
To start a return, please contact our support team.
If your order has not yet been dispatched, contact us immediately.
Once an order has been shipped, we may not be able to update the address.
After your order is shipped, you will receive a tracking number via email.
You can also track your order from your account page.
You can reach us through the contact form on this page or by email.
Our support team responds within 12–24 hours (business days).
Please contact us as soon as possible.
Address changes are only possible before dispatch.
At the moment, we ship within the United Kingdom only.
International shipping will be available soon.
Most orders are shipped in a single package.
In some cases, items may arrive separately for faster delivery.
