Refund And Returns Policy

Last updated: 24 August 2025

We want you to be satisfied with your purchase. This Refund and Returns Policy explains the conditions under which returns and refunds are accepted.

1. Return period

You may request a return within 15 days of receiving your order. Items must be unused, unwashed, and in their original packaging.

2. Return shipping costs

For standard returns, the customer is responsible for return shipping fees. If you received the wrong or damaged item, we will cover the return shipping cost.

3. Refund process

Once your return request is approved, your refund will be processed using the original payment method. Refunds may take up to 7–10 business days to appear in your account, depending on your bank or payment provider.

4. Non-returnable items

For hygiene reasons, certain categories (e.g., bedding once unsealed) may not be eligible for return unless faulty. Please contact us for details.

5. Damaged or incorrect items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or refund at no extra cost to you.

6. Order cancellations

Orders may be cancelled within 24 hours of placement. After this period, cancellations may not be possible as processing will have begun.

7. How to request a return

To initiate a return, please contact our customer support team at info@nilvex.com. We will provide the return instructions and address once your request has been reviewed.

Related documents: Terms and Conditions · Privacy Policy

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Refund and Returns Policy