Refund & Returns Policy
At Nilvex, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, refunds, or replacements may be issued. By placing an order on our website, you agree to the terms outlined below.
1. Returns Eligibility
- Requests for returns must be made within 30 days of receiving your order.
- Items must be unused, unopened, and in their original condition and packaging.
- For hygiene and safety reasons, certain items may be non-returnable.
2. Non-Returnable Items
- Items marked as final sale or clearance
- Used, damaged, or altered products not caused by delivery
- Items returned without prior approval
3. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 48 hours of delivery.
- Photo or video evidence may be required to assess the issue.
- Depending on the situation, we may offer a replacement, partial refund, or full refund.
4. Refunds
- Once your return is approved, refunds will be issued to the original payment method.
- Refund processing times may vary depending on your payment provider.
- Original shipping costs are non-refundable unless the return is due to our error.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method for returns.
- Nilvex is not responsible for returns lost during transit.
6. Order Cancellations
- Orders can only be cancelled before they are processed or shipped.
- If an order has already been dispatched, cancellation is no longer possible and the returns process applies.
7. Late or Missing Refunds
- If you have not received a refund after approval, please check with your bank or payment provider.
- Processing delays may occur depending on your financial institution.
8. Exchanges
We do not offer direct exchanges. If you need a different item, please place a new order and follow the return process for the original item if eligible.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us via our Contact Us page.
Last updated: 2025-12-14