Privacy Policy
Last updated: 14 December 2025
At Nilvex (www.nilvex.com), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website.
1. Information We Collect
We may collect the following information:
- Personal identification information (name, email address, phone number, shipping and billing address)
- Order and payment details (processed securely by third-party payment providers)
- Technical data such as IP address, browser type, device information
- Cookies and usage data for website functionality and analytics
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Provide customer support
- Communicate order updates and important service information
- Improve our website, products, and user experience
- Comply with legal and regulatory obligations
3. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Your consent
- Performance of a contract (order fulfillment)
- Compliance with legal obligations
- Legitimate business interests
4. Sharing Your Information
We do not sell or rent your personal data. Your information may be shared only with trusted third parties such as:
- Payment processors (e.g. Stripe, PayPal)
- Shipping and logistics partners
- IT and hosting service providers
- Legal or regulatory authorities when required by law
5. Cookies
We use cookies to enhance your browsing experience, analyze site traffic, and improve functionality. You can manage or disable cookies through your browser settings.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
7. Your Rights
Under data protection laws, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict processing
- Request data portability
To exercise your rights, please contact us using the details below.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: support@nilvex.com
Website: https://www.nilvex.com