Common purchase queries answered
Orders and Shipping
Orders are processed in 2–3 business days. Estimated transit time:
UK & EU: 5–7 business days
USA & Canada: 7–12 business days
Rest of world: 10–15 business days
Large wholesale orders may ship in multiple cartons or on pallets.
You can create an account during checkout or from the “My Account” page. You may also complete a purchase as a guest.
You can update your shipping address from your account dashboard before placing an order. Once an order is processed, the shipping address cannot be modified.
Once your order ships, you will receive a tracking number via email.
No, we do not store your payment details. All transactions are securely processed by our payment provider.
UK & USA: No sales tax is charged.
EU countries: Orders may be subject to VAT according to local regulations.
Yes, we ship worldwide. Shipping costs and times may vary by destination.
We try to ship all items together, but larger orders may arrive in multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 15 days of delivery. Returned items must be unused, unwashed, and in their original packaging. Shipping costs for returns are the responsibility of the customer.
If you received the wrong product, please contact our support team. We will cover the return shipping and send you the correct item.
If your order is damaged, contact us immediately with photos. We will arrange a replacement at no additional cost.
Return instructions and address will be provided once your return request is approved.
You can reach our support team via the “Contact Us” page or email.
Please contact us immediately. If the order has not yet shipped, we can update the address. Once shipped, we are unable to change it.
Orders can only be modified or canceled within 24 hours of purchase.
Yes, we allow pre-orders on selected items. Estimated delivery times will be communicated by our support team.
