Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are processed within 1–2 business days.
UK delivery usually takes 3–6 business days, depending on your location and courier availability.
You can create an account during checkout or by clicking My Account at the top of the website.
Creating an account allows you to track orders and manage your details easily.
If your order has not been dispatched yet, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the address.
Once your order is shipped, you will receive a tracking number by email.
You can also track your order from your account page.
No. We do not store your card details.
All payments are processed securely through trusted payment providers.
Prices shown on our website are inclusive of applicable UK taxes, where required.
Currently, we ship within the United Kingdom only.
International shipping will be available soon.
Most orders are shipped in one package.
In some cases, items may arrive separately for faster delivery.
If you need to swap an item
Returns and Exchanges
You may return unused items within 14 days of delivery.
Items must be in original condition and packaging.
If you received an incorrect item, please contact us immediately.
We will arrange a replacement or refund at no extra cost.
If your item arrived damaged, please email us with photos of the product and packaging within 48 hours of delivery.
Once your return is approved, our support team will provide you with the return address and instructions
You can reach our support team via the Contact Us page or by email.
We respond within 12–24 hours (business days).
Please contact us immediately.
Address changes are only possible before dispatch.
Orders can be changed or cancelled before shipping.
Once dispatched, changes are no longer possible.
Currently, we do not accept pre-orders.
Please check back soon or subscribe for restock updates.