Shipping & Delivery Policy

This Shipping & Delivery Policy explains how orders are processed and delivered at Nilvex. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

• Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
• Processing times may be longer during peak seasons or promotional periods.
• Once your order has been dispatched, you will receive a shipping confirmation email.

2. Delivery Time Estimates

Delivery times are estimates and may vary depending on courier performance, destination, peak periods, customs procedures, and other external factors beyond our control.

Please note: These delivery times are estimates and are not guaranteed.

3. Shipping Costs

• Shipping fees (if applicable) are displayed at checkout before payment.
• Any free shipping offers or promotions will be clearly shown on the website or during checkout.

4. Tracking Information

• Tracking details are provided when available.
• Tracking updates may take 24–72 hours to appear after dispatch.
• Temporary tracking inactivity can occur during transit or customs checks.

5. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees.
• Such charges are determined by local authorities and are the responsibility of the customer.
• Nilvex has no control over customs clearance times.

6. Address Accuracy

• Please ensure your shipping address is complete and accurate at checkout.
• Orders returned due to incorrect or incomplete addresses may incur additional shipping costs.

7. Delays, Lost or Damaged Packages

• Delivery delays may occur due to weather, peak seasons, courier disruptions, or customs inspections.
• If your order arrives damaged, contact us promptly with photo or video evidence.
• If your package appears lost, please contact us so we can assist with the courier investigation.

8. Returns Related to Shipping

For information about returns and refunds, please review our Refund & Returns Policy .

9. Contact

If you have any questions regarding shipping or delivery, please contact us via our Contact Us page.

Last updated: 2025-12-14